Customer Care

How do I return an item?

All returns must be within 30 days of purchase receipt. A 15% restocking fee will apply to applicable products returned for refund. Shipping charges are non-refundable once performed.

All returns are to be packed in original condition including packaging, accessories and original sales receipt (new, unused). Returns that do not include all components may be returned to the customer or charged on a per item basis.

The customer is responsible for returning shipping back to Ivana Designs LLC, and assumes responsibility for product until receipt at Ivana Designs LLC. Shipping via an insurable carrier is recommended. Any unauthorized shipping charges will be billed to the customer or shipment will be refused.

Product has been used/tested/washed, can I proceed with a return? 

Unfortunately, if the product has been used/tested/washed it is not eligible for a return. Alpha products are treated as personal items; therefore due to safety and hygienic practices the product can not be accepted as a return. 

Can I proceed with a return for Kickstarter, Indiegogo or BackerKit pledges/orders?
If you have purchased our products through crowdfunding or survey platform, we highly appreciate your support. All crowdfunding/survey funds are used to place orders and begin production. If you have any issues with your Alpha Pillow we will be happy to assist you and exchange it if needed, unfortunately no refunds will be issued for Kickstarter, Indiegogo or BackerKit orders.

To request a return or an exchange contact us via our support system